Peace of mind

Guarantee

TinySeats offers every product a warranty of 2 years from the date of purchase. This warranty entails that all manufacturing defects concerning workmanship and material quality will be compensated, provided that the car seat has been properly used and as instructed in the manual.

The guarantee does not cover the following damages and defects:

  • Damages caused by neglect, mishandling, or misuse
  • Damages caused by accidents, product modification, or incorrect installation
  • Failure to follow the instructions stated in the user’s manual
  • Normal wear and tear defects
  • Cosmetic damage on exterior material, e.g. discoloration

In the event that the product arrives with defects, faults, or broken parts, the customer is entitled to raise this concern and file a report, provided that all issues raised are reported no later than two (2) months from receiving the product.

Customers are advised to contact connect@tinyseats.com for any warranty-related claims.

TinySeats references the National Board of Consumer Disputes, should there be any discourse on the filed complaint. In such circumstances, customers can use the online platform on the European Commission website for their complaints.

Returns

The TinySeats return policy grants customers a 60-day right to exchange or open purchase for unused products bought at regular pricing. This guarantee starts from the day the customer receives their order. This entails that the item to be returned must be undamaged or unused, with the packaging intact and the proof of purchase and packing notes included in the return.

When returning an entire order, all incurred expenses during the placement of orders are qualified for a refund. As for partial returns, delivery fees and related payments will not be refunded.

Moreover, the company will process the refund for the item within 14 days of receiving the item. Order fees remain consistent regardless of the number of items purchased.

Right of withdrawal

According to the Distance and Home Sales Act, you as a customer have a right of withdrawal of 14 days. The right of withdrawal is counted from the date you received the goods. Refunds will be made as soon as possible, but no later than 14 days from when we received your notice of cancellation. We use the same payment method that you used when paying for the purchase.

When returning individual goods, the invoice fee is not refunded, as it is for a complete return.

In the event of a delay, you as a customer have the right to cancel the purchase. Reimbursement of paid packages then takes place within 14 days of the customer cancelling their purchase.

Communicate your decision to exercise the right of withdrawal in writing before the end of the withdrawal period to:
connect@tinyseats.com

TinySeats Europe AB
Kivra: 559259-0193
106 31 Stockholm